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Privacy Policy

Privacy Policy

Access to and use of this site is provided by the Eden Valley Hospice.

Eden Valley Hospice is a registered Charity - number 1008796. Eden Valley Hospice is also registered with the Information Commissioner in the UK as a Data Controller (registration number Z5275730), and is legally bound by the Data Protection Act 1998.

Eden Valley Hospice respects privacy, and the following privacy policy outlines how your information will be used by the Hospice.

Personal Information

Personal information is anything which enables the Hospice to identify you in some way, such as name and an email address. If such information is supplied, the Hospice is legally bound by the Data Protection Act 1998 and the EC Directive on Privacy and Electronic Communication, to ensure that the information is used only for the purpose for which it was requested, and to ensure that the data is held securely.

The data gathered will be used to keep service users and supporters informed of the future work of the Hospice. This data will NEVER be sold or passed to any third party organisations.

Financial Information

When an online donation is processed, the Hospice links to the services of Card Save who act as our agents to collect and process on-line donations on our behalf. Funds donated this way are transferred directly into the Hospice bank account within 2-3 working days. No credit/debit card details are stored by the Hospice, only name, address and donation amount details are passed to us to provide acknowledgement to the donor. Refunds for donations made online can be done by contacting the Hospice.

Hospice Mailing List

By ticking the relevant box, or advising the Hospice in writing service users and individual donors may opt out of receiving information about the work of the Hospice.

The Hospice may use the personal information provided to contact service users / donors in the future about the work of the charity but the Hospice will NOT share this information with any third party.

If service users / donors wish their details removed from the Hospice mailing list, or to check what details are held about them, they should contact us here stating the nature of their contact with the Hospice and the type of mail which they have received.

Eden Valley Hospice (Shops) Limited

Eden Valley Hospice (Shops) Limited is a wholly owned subsidiary of Eden Valley Hospice. If information on Hospice merchandise, Christmas Goods, etc., has been requested, details will be submitted to Eden Valley Hospice (Shops) Limited to deal with your request.


All rights are reserved; no part of this website, including information, images, photos, logos and names can be republished, posted or broadcast in any form whatsoever without prior written permission by the copyright holders. Documents on this site may not be downloaded, altered or adapted for any purpose without prior written permission.


Eden Valley Hospice will make every effort to ensure that the information which service users / donors have supplied is kept securely. The Hospice would advise, however, that the Internet cannot be considered a fully secure means of submitting information.

Policy Changes

By using the Hospice site, users agree to accept this privacy policy, and are aware that the Hospice’s policy may change with time. Any changes to this policy will appear on this web page.